FAQs

Frequently asked question
Booking & Tickets:
Booking & Tickets:
  • Will I receive a confirmation?

Yes, you will receive a confirmation at the time of booking to the email address provided.

  • I did not receive a confirmation email!

Check your spam or junk folder. If you still can’t find it, contact our support team.

  • Is the entrance fee included in the guided tour?

Yes, entrance fees are included for tours that visit official monuments requiring tickets.

  • Do I need to book the tour in advance?

Yes! It is highly recommended to book in advance to secure your spot.

  • What documents do I need?

For tours that include entrance to official monuments, a valid ID, passport, or driver’s license
is required for each participant, as monument staff may deny entry without it. For food tours,
no documents are needed, just bring your appetite!

  • Will I receive the tickets for my tour?

For tours that include official monuments with tickets, the guide will handle the entry process
—just provide the name used for booking. For food tours, no tickets are required; simply check
in with your guide using your booking name.

  • Can I add a person/people to my booking?

Absolutely! Contact our customer support team, and we’ll gladly assist you. Additional bookings depend on availability.

Terms & Conditions:
  • What happens if it rains?
All tours run rain or shine unless the location (monument or venue) is officially closed for safety reasons.
  • Can I get a refund if I arrive late or miss the tour?
No, refunds will not be issued for no-shows or late arrivals. If you are delayed, you may not be able to join your scheduled tour.
  • Do I need to provide any information before the tour?
For tours that include official monuments and tickets, full names and ages of all participants must be provided at the time of booking. For other experiences, only participant names are required. Failure to provide this information may result in unavailable tickets or reservations, and no refunds will be given.
  • Can I modify my booking?
For the Colosseum tours, no changes or cancellations are allowed within 4 days of the scheduled tour due to official regulations. For all other tours, modifications can be made up to 24 hours before the scheduled start time.

Didn’t find what you were looking for? Contact us at hello@toursandthecity.com—we’re happy to help!

General Information:
  • How long does the tour last?
The tour lasts approximately 2.5 to 3 hours.
  • What’s included in the tour?
This tour includes tickets to the Colosseum, Palatine Hill, and Roman Forum, a professional local guide, and high-quality headsets.
  • Is the Arena Floor included in the tour?
No, the Arena Floor is a specific part of the Colosseum and is not included in this tour.
Tour Experience:
  • Is the tour suitable for children?
Absolutely! This tour is family-friendly, and our guides make history fun and engaging for all ages. However, strollers are not allowed, so we recommend bringing a baby carrier.
  • Is the tour wheelchair accessible?
No, our tour does not follow the wheelchair-accessible route.
  • Are there audio guides available during the tour?
No, a live expert guide will lead the tour instead.
  • Is there a dress code for the Colosseum?
There is no dress code, but we recommend comfortable clothing and shoes. Be prepared for changing weather conditions.
Meeting & Logistics:
  • Where is the meeting point for the tour?
The meeting point is at the Arch of Constantine, San Gregorio side.
  • How will I recognize my guide?
Your guide will carry an orange umbrella with our name. If there are any changes, you will be notified via WhatsApp, email, or iMessage with a photo of the new identification item.
  • What items are NOT allowed inside the monuments?
Large bags, suitcases, backpacks, weapons, sharp objects (knives, scissors), food, drinks, pets (except service animals), tripods, and selfie sticks are not allowed.
  • Can I take photographs during the tour?
Yes, photography is allowed.
General Information:
  • How long does the tour last?
The tour lasts approximately 2.5 to 3 hours.
  • What’s included in the tour?
This tour includes tickets to the Colosseum, Palatine Hill, and Roman Forum, a professional local guide, and high-quality headsets.
  • Is St. Peter’s Basilica included in the tour?
Due to changes in Vatican regulations for the Jubilee, skip-the-line access to the Basilica is no longer available. However, your guide will provide a full explanation, and you can visit the Basilica on your own afterward, as entry is free.
Tour Experience:
  • Is the tour suitable for children?
Absolutely! This tour is family-friendly, and our guides make history fun and engaging for all ages. However, strollers are not allowed, so we recommend bringing a baby carrier.
  • Is the tour wheelchair accessible?
No, our tour does not follow the wheelchair-accessible route.
  • Are there audio guides available during the tour?
No, a live expert guide will lead the tour instead.
  • Is there a dress code for the Colosseum?
Yes, the Vatican has a strict dress code. Shoulders and knees must be covered for both men and women. Sleeveless tops, shorts, and short skirts are not allowed.
Meeting & Logistics:
  • Where is the meeting point for the tour?
The meeting point is at the corner of the Café Vaticano and the stairs on Via Tunisi.
  • How will I recognize my guide?
Your guide will carry an orange umbrella with our name. If there are any changes, you will be notified via WhatsApp, email, or iMessage with a photo of the new identification item.
  • What items are NOT allowed inside the monuments?
Large bags, suitcases, backpacks, weapons, sharp objects (knives, scissors), food, drinks, pets (except service animals), tripods, and selfie sticks are not allowed.
  • Can I take photographs during the tour?
Yes, photography is allowed.
General Information:
  • How long does the tour last?
The tour lasts approximately 2.5 to 3 hours.
  • What’s included in the class?
The class includes all the fresh local ingredients to prepare Tagliatelle al Ragù and a Spritz, as well as the use of cooking utensils. You will also enjoy a tasting of local appetizers, wines, coffee, and a final digestif.
  • Are drinks included?
Yes, the class includes local wines, soft drinks, or water.
Tour Experience:
  • Is the class suitable for children?
No, the class is designed for adults and is not suitable for children under 12 years old.
  • Is the class wheelchair accessible?
No, unfortunately, the location is not wheelchair accessible.
  • Are there audio guides available during the class?
No, a live expert guide will lead the class instead.
  • Are food allergies and dietary restrictions accommodated?
We can accommodate vegetarian diets with prior notice. However, we cannot guarantee gluten-free or vegan options.
Meeting & Logistics:
  • Where is the meeting point for the tour?
The meeting point is at Piazza Galileo Galilei, number 4.
  • How will I recognize my guide?
Your guide will carry an orange umbrella with our name. If there are any changes, you will be notified via WhatsApp, email, or iMessage with a photo of the new identification item.
  • What items are NOT allowed inside the monuments?
For safety and hygiene reasons, weapons, pets (except service animals), outside food and drinks, and smoking/vaping are not allowed.
  • Can I take photographs during the tour?
Yes, photography is allowed.
General Information:
  • How long does the tour last?
The tour lasts approximately 2.5 to 3 hours.
  • What’s included in the tour?
A guided culinary experience with multiple tastings, traditional drinks, and visits to Trastevere’s most beloved eateries.
  • Are drinks included?
Yes, the tour includes local wines, soft drinks, or water.
Tour Experience:
  • Is the tour suitable for children?
Yes, children are welcome! Non-alcoholic drinks will be provided for them.
  • Is the tour wheelchair accessible?
No, our tour does not follow the wheelchair-accessible route.
  • Are there audio guides available during the tour?
No, a live expert guide will lead the tour instead.
  • Are food allergies and dietary restrictions accommodated?
Absolutely! We can accommodate vegetarians, vegans, and gluten-free diets with advance notice. Please inform us when booking so we can make the necessary arrangements.
Meeting & Logistics:
  • Where is the meeting point for the tour?
The meeting point is at Piazza Farnese, 42, right in the corner with the pharmacy,
  • How will I recognize my guide?
Your guide will carry an orange umbrella with our name. If there are any changes, you will be notified via WhatsApp, email, or iMessage with a photo of the new identification item.
  • What items are NOT allowed inside the monuments?
Large bags, suitcases, backpacks, weapons, sharp objects (knives, scissors), food, drinks, pets (except service animals), tripods, and selfie sticks are not allowed.
  • Can I take photographs during the tour?
Yes, photography is allowed.
General Information:
  • How long does the tour last?
The tour lasts approximately 2.5 to 3 hours.
  • What’s included in the tour?
A guided culinary experience with multiple tastings, traditional drinks, and visits to Trastevere’s most beloved eateries.
  • Are drinks included?
Yes, the tour includes local wines, soft drinks, or water.
Tour Experience:
  • Is the tour suitable for children?
Yes, children are welcome! Non-alcoholic drinks will be provided for them.
  • Is the tour wheelchair accessible?
No, our tour does not follow the wheelchair-accessible route.
  • Are there audio guides available during the tour?
No, a live expert guide will lead the tour instead.
  • Are food allergies and dietary restrictions accommodated?
Absolutely! We can accommodate vegetarians, vegans, and gluten-free diets with advance notice. Please inform us when booking so we can make the necessary arrangements.
Meeting & Logistics:
  • Where is the meeting point for the tour?
The meeting point is at the Neptune Statue.
  • How will I recognize my guide?
Your guide will carry an orange umbrella with our name. If there are any changes, you will be notified via WhatsApp, email, or iMessage with a photo of the new identification item.
  • What items are NOT allowed inside the monuments?
Large bags, suitcases, backpacks, weapons, sharp objects (knives, scissors), food, drinks, pets (except service animals), tripods, and selfie sticks are not allowed.
  • Can I take photographs during the tour?
Yes, photography is allowed.
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